Participating Contractors provide services in accordance with the Program’s Best Practices Efficiency Standards. The following is a brief summary of these standards.
- Deliver promised services in a timely and responsible matter.
- Maintain any relevant licenses required by federal, state, county or municipal governments or any other agencies with jurisdiction over work performed in the Program.
- Maintain general liability insurance coverage.
- Provide a customer complaint resolution process.
- Allow random field inspections, by the Program, of work that has been performed. The contractor, upon request from the Program, and at no additional cost to the customer, shall make reasonable repairs or corrections to work that the Contractor has performed to bring such work up to the Program’s Best Practices Efficiency Standards.
- Meet the standards for participation in Home Performance with ENERGY STAR.
